Privacy Policy

1. Introduction

At Rabandoh ("Company", "we", "our", "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cam-bak.com and use our services.

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Personal Information

When you create an account, make a purchase, or interact with our Service, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Shipping and delivery information
• Purchase history and product preferences

2.2 Automatically Collected Information

When you access our Service, we automatically collect certain information about your device and usage:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited, time spent, and clickstream data
• Referring website or source
• Location data (with your permission)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing and delivery
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send order confirmations, shipping updates, promotional emails, and respond to inquiries
• Service Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience
• Personalization: To recommend products, customize content, and provide targeted advertising
• Security: To detect and prevent fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with legal obligations and enforce our Terms and Conditions

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, PayPal, etc.)
• Shipping and delivery companies
• Email service providers
• Analytics providers (Google Analytics)
• Cloud hosting services

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with firewall protection
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you close your account or request deletion of your data, we will delete or anonymize your information within 90 days, except where we are required to retain it for legal, tax, or regulatory purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal information for certain purposes
• Opt-out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us at privacy@rabandoh.com. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Keep you signed in to your account
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Measure the effectiveness of marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including using standard contractual clauses approved by relevant authorities.

12. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and other information we think you may find interesting.

You can opt out of marketing emails at any time by:

• Clicking the "unsubscribe" link in any promotional email
• Updating your communication preferences in your account settings
• Contacting us at marketing@rabandoh.com

Please note that opting out of marketing emails will not affect transactional emails (order confirmations, shipping notifications, etc.).

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, please contact us at privacy@rabandoh.com or call +1 (555) 123-4567.

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

You also have the right to lodge a complaint with your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our Service after the changes become effective constitutes your acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions about these Terms, please contact us:

• 📧 Email: info@rabandoh.com
• 📞 Phone: +233 24 473 8549